Chauffeur service FAQs Questions, answered.

Online in a few steps on our Book Now page, by email at [email protected] or by phone on 020 8444 3793. Our chauffeurs cannot accept bookings directly.

Yes. Enter your journey details in the quote form and you will see your price before you confirm anything.

Your booking is acknowledged by email straight away. Once we have checked it and allocated a chauffeur, you receive a second email confirming your booking.

No. Log in on the Customers Login page with the ID and password from your first booking email, and just enter your journey.

Yes. Select meet & greet when you book, if available, and add the passenger name in the remarks field.

Yes. Request it when you book and add the child's weight and age in the remarks field.

Please tell us when you book and add in the remarks whether it is foldable, standard or electric, so we can check it.

Yes, where the option is available you can add extra stops in the first step of the booking form. For anything else, just call us.

No. We also do station and hotel transfers, business and corporate travel, local and long-distance journeys, shopping trips (priced by the hour if required) and special occasions.

No. We have a strict no smoking policy inside the vehicle.

You can choose to pay the driver on the day ("Pay Later") or pay in advance online when you book.

Cancellations made more than 24 hours before pick-up are free of charge. Cancellations within 12 hours of pick-up, and no-shows, are charged in full. See our terms and conditions.

Contact us as soon as possible. We keep a lost property book at our office and will do our best to return it to you.