01Who we are
GGAC Ltd t/a GF Chauffeurs ("GF Chauffeurs", "we", "us") is the controller of the personal data described in this policy. Our address is 50a Creighton Avenue, Muswell Hill, London N10 1NT. You can contact us at [email protected] or on 020 8444 3793.
02Data we collect
- Booking details: name, mobile number, email, pick-up and drop-off addresses, dates and times, flight numbers, number of passengers and luggage, and any notes you give us (for example child seats or wheelchair needs).
- Contact form: your name, email, phone (optional), subject and message.
- Technical data: your IP address when you send a form (to prevent spam) and, only if you accept cookies, anonymous usage statistics.
03Why we use it
- To take, manage and carry out your booking (performance of a contract).
- To reply to your messages (legitimate interest / steps before a contract).
- To keep records required by law and by our private hire licence (legal obligation).
- To protect our forms from spam and abuse (legitimate interest).
We never sell your data or give your details to third parties for marketing.
04Who we share it with
Only with the services we need to run the business: our online booking system (FareBookings), payment providers when you pay online, our email and hosting providers, and Google reCAPTCHA to protect our forms. We may also share data where the law requires it, for example with our licensing authority.
05How long we keep it
We keep booking records for as long as needed to provide the service and to meet our legal and licensing obligations, and then delete them. Contact form messages are kept only as long as needed to deal with your enquiry.
06Your rights
Under UK GDPR you can ask to access, correct or delete your data, to restrict or object to how we use it, and to receive a copy of it. To make a request, email [email protected]. If you are unhappy with how we handle your data, you can complain to the Information Commissioner's Office (ico.org.uk).